Shipping
TERI Israel products can be delivered anywhere in Israel.
After the order and payment are confirmed, the order will be processed and shipped through a local courier company. Once the order is dispatched, tracking information will be provided to the customer where available through the courier service.
The delivery cost for retail/private customers is 35 NIS for delivery to the customer’s address.
For certain devices that require installation into a table, we also offer a professional installation service for 250 NIS, subject to prior coordination and confirmation that the product is suitable for installation.
Shipping for wholesale / B2B orders must be coordinated directly with the company in advance, depending on the type of order, quantity, shipment volume and delivery destination.
All that remains is to wait for your order to arrive and enjoy the quality and professionalism of TERI products.
Payment
On the TERI Israel website, customers can pay using credit cards and PayPal, according to the payment methods available on the website at the time of purchase.
Payments are processed through secure payment systems. Sensitive credit card and payment information is handled through the relevant payment providers and is not exposed to the store’s employees.
When PayPal is selected, the customer will be redirected to PayPal to securely complete the payment and will then return to the website.
An order will be considered confirmed once successful payment authorization has been received from the relevant credit card company, PayPal or payment provider.
Return Policy
Right of Withdrawal (14-day cooling-off period) — EU/EEA customers
Under EU Directive 2011/83/EU, EU and EEA customers have the right to withdraw from their purchase within 14 calendar days of receiving the order, without giving any reason.
To exercise this right, notify us before the deadline via:
• Email: info@teri.global
• Contact form at teri.global
After notifying us, you have a further 14 days to return the product. Return shipping costs are the buyer’s responsibility unless the item is faulty or incorrectly sent.
Refunds are processed within 14 days of receiving the returned item or proof of return shipment, using the original payment method.
Return conditions:
• The nail dust extractor must be returned unused, in original packaging, with all accessories (HEPA filter, cable, manual, CE documentation).
• Replacement HEPA filters cannot be returned once opened (personal hygiene product).
• Products damaged through misuse are not eligible for return.
Legal guarantee — 2 years (EU customers)
EU customers are entitled to a 2-ye